Toser: Cited answers from your policies

Toser is the policy copilot for customer support teams. It lives in Chrome’s side panel, right next to your helpdesk. Paste a customer’s message, or highlight it in the ticket and right-click “Ask Toser”. Toser finds the rule in your own Terms of Service and policies, shows you the clause with the exact words highlighted, and then suggests a short reply you can send as is or adjust. Every quote is checked word for word against your source text before you see it. WHAT IT DOES • The rule comes first. Each answer opens with the clause it relies on, so agents understand the policy before they reply. • Searches the whole policy. Broad or oddly worded questions still find their clauses: Toser reads every clause and takes a little longer to think about what the customer means. • Closest clauses, ranked. When no single clause settles a question, you get the five most likely ones with a short reason each, and one tap shows the rest. • Two answer styles. “Cite clause” names the section in the reply. “Just answer” simply answers. Switch per question. • Clean replies. No greetings, no filler, no sign-offs. One to three sentences that answer the question, ready to paste mid-conversation. • Verified quotes. A quote that isn’t really in your policy never reaches the answer. • Knows when to escalate. If your policies don’t cover a question, Toser says so and suggests a short holding reply that promises nothing. • Any language. Replies come back in the customer’s language, and you can read them in English or Bulgarian; quotes stay in your policy’s language. • One click into the ticket. Insert the reply into the reply box of the browser-based helpdesk or webmail you already use, or copy it. • Personal data stays out. Card numbers, IBANs, email addresses and phone numbers are redacted before AI processing. • Insights. See answer volume, the clauses doing the heavy lifting, and the questions your policies don’t cover yet. FOR TEAMS Create a workspace in the side panel, add your policies (paste text, upload a PDF, TXT, Markdown or HTML file, or import a public web page), and invite your agents by email. Admins manage policies, seats, billing and answer settings. Agents just ask. PRICING Free for 14 days, no card required. Then €12 per agent per month, or €10 billed yearly. PRIVACY Workspace data is stored in the EU. Answers are generated by Claude via Anthropic’s API, which does not train on API data. You control how long question logs are kept. Details: https://toser.site/security **Homepage URL:** https://toser.site **Support URL:** https://toser.site/contact