ShiftZen - Intercom Triage

by kumaramiya8@gmail.com · Tools

Manifest V3 Free

View in Chrome Web Store Data as of 21 Oct 2026

Smart agent triage, AI replies & ZenDash phone agent monitoring embedded in Intercom.

Users

−1 in 30 days

Rating

0.0 / 5

unchanged in 30 days

Ratings

0 in 30 days

Store rank

#190K

#159K among extensions

Version

38.9.8

updated 15 May 2026

Users

monthly, 6 months

Latest, 21 Oct 2026: 12 usersMove the mouse over the chart for any month

Ratings count

monthly, 6 months

Latest, 21 Oct 2026: 0 ratingsMove the mouse over the chart for any month

The Chrome Web Store rounds user counts down to the leading digit, so the user line moves in steps. The ratings count is exact and is the better signal of real adoption.

About ShiftZen - Intercom Triage

ShiftZen is an internal productivity extension that embeds a triage and AI-assist panel inside Intercom's Inbox. It helps support agents route tickets to the correct teammate using a configurable shift-and-bin queue, generates AI drafts, summaries and CRI templates for the current conversation, analyzes multiple tickets in batch and exports the results to Excel, and surfaces ZenDash live phone-agent status so leads can spot zero-active-agents or missing-agent conditions quickly. All data stays within the user's browser and the internal Zenoti APIs the user is already authenticated to.