Process Update Finder

Process Update Finder is an internal tool for Groupon Customer Service agents that keeps your team aligned with the latest process changes — without leaving your workflow. KEY FEATURES ✅ Instant Process Search Search across all process updates by keyword. Results update as you type, with search history and smart suggestions built in. ✅ AI-Powered Suggestions from Salted Click "Suggest Updates from Salted" while viewing a customer case and the extension reads the context, then uses AI to surface the most relevant process updates automatically. ✅ Ask AI a Question Type any process question in plain English and get a direct answer drawn only from your team's own process documentation. ✅ AI Summarization One click generates a structured summary of any update — What Changed, Who It Affects, Action Required, and Key Dates. ✅ Date Range Summaries + Email Select a custom date range, generate an AI summary of all updates in that period, and email it directly to yourself with one click. ✅ Acknowledgement Tracking Mark updates as acknowledged. Required updates are flagged with a banner until actioned. All acknowledgements sync to your team's tracking sheet. ✅ Filters & Bookmarks Filter by status, date, LOB, region, or channel. Bookmark updates to find them instantly later. ✅ New Update Notifications Background alerts notify you whenever a new process update is published — even when the extension is closed. ✅ Insert to Salted Push a process update snippet directly into your active Salted reply box without switching tabs. Built for Groupon CommOps · Customer Service Teams