Quality Pulse by Kais

PrivacyPulse safeguards sensitive customer data by automatically detecting and highlighting Personally Identifiable Information (PII), health-related details, and duplicate tickets directly inside Intercom. Designed specifically for support teams, and customer service agents handling confidential user inquiries. KEY FEATURES • Automatic PII Detection: Real-time pattern scanning identifies emails, phone numbers, physical addresses, Social Security numbers (SSN), Luhn-verified credit card numbers (Visa, MasterCard, Amex), Bank Account Numbers (IBAN), IPv4 & IPv6 addresses, Order IDs, and Transaction IDs. • Sensitive Health Data Recognition: Highlights medical keywords and sensitive health queries before they are mishandled or exposed. • Duplicate Ticket Nudges: Automatically alerts agents if a customer currently has other open or pending tickets in Intercom, preventing redundant replies, split context, and conflicting answers. • Multilingual Support: Built-in dictionary support for English, French, German, and Spanish. • Custom Keywords & Exclusion Lists: Add proprietary terms, customer tags, or specific words to detect, or add false-positive exemptions to your exclusion whitelist. • Distraction-Free Scanning: Carefully engineered with smart ignore rules that avoid interfering with the active reply composer, email metadata headers, internal notes, or tagging modals. • Personalized Styling: Adjust highlight colors and intensity to fit your workflow and light/dark theme preferences. • Team Import & Export: Easily export and share custom keyword and exclusion lists across team members via JSON or CSV. PRIVACY & SECURITY FIRST • 100% On-Device Processing: All text scanning and regex matching run entirely inside your browser tab. • Zero Data Collection: PrivacyPulse does NOT collect, store, or transmit customer messages, contact information, or telemetry to any external server. • Scoped Exclusively to Intercom: The extension only runs on intercom.com domains. HOW TO USE Install the extension and navigate to your Intercom inbox (https://app.intercom.com). Customer messages will automatically display subtle highlights on detected PII and health terms. Hover over any highlighted term to see the detected data category. Click the PrivacyPulse extension icon in your Chrome toolbar to toggle highlighting, adjust settings, or manage custom words. Use the "Dashboard" to configure languages, manage exclusions, or export/import team lists. PERMISSIONS EXPLAINED • "https://.intercom.com/": Restricted strictly to Intercom domains to detect sensitive text and scan for duplicate customer tickets. • "storage": Used to save your custom keywords, exclusions, language toggles, and appearance preferences locally. • "activeTab" & "scripting": Used to inject selected language dictionaries on demand and apply live updates without reloading pages.