A browser based data collector and agent messenger for alerting and reporting issues.
Users
200K
0 in 30 days
Rating
3.5 / 5
unchanged in 30 days
Ratings
8
0 in 30 days
Store rank
#1,409
#1,267 among extensions
Version
1.9.29
updated 13 Oct 2026
Users
monthly, 3 years
Latest, 15 Oct 2026:200,000 usersMove the mouse over the chart for any month
Ratings count
monthly, 3 years
Latest, 15 Oct 2026:8 ratingsMove the mouse over the chart for any month
The Chrome Web Store rounds user counts down to the leading digit, so the user line moves in steps. The ratings count is exact and is the better signal of real adoption.
About Operata Collector
Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.
With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.
Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.
Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.
Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.
Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.
Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.
Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.
Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve.
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.
Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops
Growth
Window
Users
Change
Ratings
Rating
7 days
0
+0.0%
0
0.00
30 days
0
+0.0%
0
0.00
6 months
0
+0.0%
0
0.00
1 year
0
+0.0%
+1
+0.21
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