Moustor

Your shop. Your voice. A little help with every reply. Moustor helps Etsy sellers turn buyer questions into thoughtful reply drafts without leaving Etsy Messages. It brings together the conversation you have open, available order details, and the products, knowledge and rules you maintain in your Moustor account. Click Draft reply, read the suggestion, make it yours and send it yourself. Whether you are explaining a product detail, asking for a photo or answering a delivery question, Moustor helps you get past the blank reply box while keeping the final decision with you. BUILT AROUND YOUR SHOP The details that make your shop different should also shape your replies. Moustor uses the information you provide in its dashboard to help write responses that reflect your products and the way you work. Your product information can give a draft useful context about materials, dimensions, compatibility and intended use. Your shop knowledge can explain shipping arrangements, care instructions, customization options and policies. Your reply rules can guide how particular situations should be handled, such as asking for a photo before recommending a replacement. You manage that information in the Moustor dashboard. The extension brings the resulting draft into the Etsy conversation where you need it. Keeping your shop information clear and current helps make the suggestions more useful. REPLY INSIDE ETSY MESSAGES Moustor adds a Draft reply button beside the message composer in an open Etsy conversation. When you request a draft, it reads the conversation currently available on the page and the available order-panel details, then asks the Moustor service to prepare a reply. The suggestion appears in Etsy's reply box, where you can read and edit it using the familiar composer. You do not need to copy each buyer message into a separate AI chat or paste the finished suggestion back into Etsy. The extension assists with the conversation you choose. It does not run an unattended inbox responder or automatically send buyer messages. GUIDE A DRAFT WITH YOUR OWN NOTE Sometimes you already know the answer but want help phrasing it. Sometimes you have made a decision and need a clear explanation. Type a short note in the reply box before clicking Draft reply to give Moustor direction for that specific response. For example: • "Ask for a side-on photo and the exact cylinder model before recommending a size." • "Explain that this part is plastic, not aluminium." • "Thank them for the photo and ask them to confirm the measurement." • "Keep the answer friendly and brief." You can also start with a rough reply and ask Moustor to improve its wording. The text already in the composer is used as guidance, and the returned draft replaces it for you to review. Include the facts and decisions that matter, then check that the result says what you intended. USE CONVERSATION AND ORDER CONTEXT A useful reply depends on what has already been discussed. Moustor uses the messages available in the open thread so that the draft can take the existing exchange into account. When available, it also includes information from the order panel, such as order status, shipping dates, estimated delivery, carrier, tracking and delivery details. This gives the drafting service relevant context for questions about an existing order. The extension can only work with the information available to it. Older messages that have not loaded, missing order details or outdated shop knowledge can affect a suggestion. Check the underlying Etsy order and your own records before confirming dates, compatibility, refunds or other commitments. REVIEW TRANSLATIONS AND RULE-CHECK WARNINGS Serving buyers in different languages can make even a straightforward question take longer to answer. Moustor can draft in the buyer's language and, when the service supplies one, show a translation to help you understand and review the response. When a draft is flagged for review, the extension displays a warning beside the reply workflow. These warnings help draw attention to points that need checking against your shop information or reply rules. Translations and rule checks are assistance, not a guarantee of accuracy. Read the draft carefully and edit anything that does not match your intent, policy or the facts of the order. PASTE SCREENSHOTS INTO A REPLY Some questions are easier to answer with an image. Moustor adds support for pasting supported clipboard images into the Etsy reply composer, so a screenshot can be passed to Etsy's attachment control without first saving it as a separate file. Etsy handles the attachment upload and preview. You still review the attachment and send the message yourself. Images pasted through this feature are not uploaded to Moustor by the extension. Etsy's attachment restrictions still apply. Ordinary text pasting continues to work, and you can keep using Etsy's native file picker and drag-and-drop controls. SEE YOUR ACCOUNT AT A GLANCE Open the extension popup to see your connected shop, account and monthly reply usage. From there, you can go directly to Etsy Messages, open your Moustor dashboard or manage your extension sign-in. If the account service cannot be reached, the popup can show the last saved account information with a connection warning. Cached usage may be out of date until the connection is restored. The popup and settings page support light and dark appearance. The settings page also includes sign-in, password-recovery access, privacy information and a short guide to your first reply. YOU REVIEW, EDIT AND SEND Moustor prepares suggestions. You decide what reaches the buyer. The extension never presses Etsy's Send button. It does not automatically accept a return, issue a refund, change an order or make a promise on your behalf. A suggested reply stays in the composer until you choose what to do with it. It also checks for changes while a draft is being prepared. If you switch conversation…