Firetell Agent

Turn your browser into a full-featured, reliable cloud phone ready for customer communication. Firetell Agent Softphone allows sales, support, and call center teams to effortlessly place outbound calls and receive incoming calls right inside Google Chrome and Mozilla Firefox—with zero desktop installations required. WHY YOU WILL LOVE FIRETEL AGENT: • Instant Inbound & Outbound Calling: Fast dialpad with keyboard shortcuts, plus quick redial from your recent call history. • Never Miss a Call: Reliable background ringing and desktop notifications alert you the second a customer calls, even when you are browsing other tabs. • Native Side Panel Integration: Dock the softphone into your browser's Side Panel to look up customer data while talking, without flipping windows. • Smart In-Page Floating Widget: Keep essential call controls (Mute, Hold, End Call, and live call timer) right in view over any website you browse. • Crystal-Clear Audio: High-fidelity voice communication with ultra-low latency keeps conversations natural and interruption-free. • Call History & Missed Call Badges: Keep track of completed, incoming, and missed calls with quick filters and one-click callbacks. • Multi-Language Support: Available in English, Vietnamese, French, and German. QUICK START IN 3 STEPS: 1. Click the Firetell icon on your browser toolbar. 2. Grant microphone access when prompted to enable two-way voice audio. 3. Log in with your Firetell credentials provided by your organization and start calling! PRIVACY & PERMISSIONS: • Microphone permission is used exclusively for voice calls while connected. • No browsing history or unrelated personal data is ever collected or tracked. • Session tokens and user preferences are safely stored locally on your device. CUSTOMER SUPPORT: Have questions or need assistance? • Website: https://firetell.com • Support Email: support@firetell.com