Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly…
Users
506
+15 in 30 days
Rating
0.0 / 5
−5.00 in 30 days
Ratings
0
−1 in 30 days
Store rank
#43K
#36K among extensions
Version
1.17
updated 14 Feb 2025
Users
monthly, 2 years
Latest, 16 Oct 2026:506 usersMove the mouse over the chart for any month
Ratings count
monthly, 2 years
Latest, 16 Oct 2026:0 ratingsMove the mouse over the chart for any month
The Chrome Web Store rounds user counts down to the leading digit, so the user line moves in steps. The ratings count is exact and is the better signal of real adoption.
About Avaamo Agent Assist
Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly integrates with CRMs and knowledge bases. Real-time analysis ensures contextually relevant information, saving time for agents and customers.
Its capabilities include:
1. Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference.
2. Automatic Recommendations: Real-time suggested responses and next best actions.
3. AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases.
4. Automation & RPA: Automates backend tasks directly from the conversation.
5. Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions.
6. Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time for a swift summary of central themes using an extensive tag library.
7. Translation: Translates conversations in real-time in several languages.