USU SelfHealing Extension

Your users expect rapid, reliable support for their IT problems and questions. Skip the phone calls and empower them with IT Self-service for faster resolutions. Enable your users to easily order services, report errors, and get their IT questions answered. Reduce your IT service desks' workload and deflect more tickets by automating your IT Self-Service. Create robust services and combine IT Self-Service with USU IT Service Management and other ITSM or help desk tools. Self-healing helps you to: Automatically display known workarounds from the knowledge base, navigate users to the solution using active documents and decision trees and automatically collect client data to diagnose problems.