TicketIQ - Similar Ticket Suggestions

TicketIQ is an AI-powered IT helpdesk assistant that automatically searches past closed support tickets on Freshservice and displays relevant fix suggestions directly on the ticket page. When an IT agent opens a ticket, TicketIQ silently searches thousands of historical tickets in the background, identifies similar past issues, and presents actionable resolution steps — all without leaving the current page. Features: - Auto-detects the ticket subject and searches instantly in the background - AI-powered keyword extraction for precise matching - Shows numbered fix steps based on real past resolutions - Displays up to 10 reference tickets with clickable links - Works on icertishelpdesk.freshservice.com and itsupport.icertis.com - Collapsed by default — expands only when clicked - Badge shows search status (searching / found / not found)