SupportUtils - Gmail Support Ticketing

by TechCauldron · supportutils.com · Workflow & Planning

Established publisherManifest V3 Free

View in Chrome Web Store Data as of 16 Oct 2026

Turn Gmail into a shared support inbox. Assign emails, track status, and see who's on what - without leaving Gmail.

Users

−1 in 30 days

Rating

5.0 / 5

unchanged in 30 days

Ratings

0 in 30 days

Store rank

#291K

#240K among extensions

Version

1.0.0

updated 5 Jul 2026

Users

monthly, 3 months

Latest, 16 Oct 2026: 3 usersMove the mouse over the chart for any month

Ratings count

monthly, 3 months

Latest, 16 Oct 2026: 1 ratingsMove the mouse over the chart for any month

The Chrome Web Store rounds user counts down to the leading digit, so the user line moves in steps. The ratings count is exact and is the better signal of real adoption.

About SupportUtils - Gmail Support Ticketing

SupportUtils turns your team's Gmail into a lightweight customer support ticket system - no new tool to adopt, no forwarding mail to an external helpdesk. WHAT IT DOES • Adds a Support tab directly inside Gmail that shows every email sent to your support address • Assign any thread to a teammate and set its status (Open, In Progress, Resolved) • Changes sync to your whole team in real time - everyone sees the same state instantly • Leave internal notes on a thread that only your team can see • A team dashboard at supportutils.com shows workload, response analytics, and performance over time WHO IT'S FOR Small teams who run customer support out of a shared Gmail address (support@, help@, hello@) and keep losing track of who is handling what. If you've ever replied to a customer twice - or not at all - because two people were working the same inbox, SupportUtils fixes that. WHY IT'S DIFFERENT Your email never leaves Gmail. SupportUtils only syncs the ticket metadata your team creates - thread status, assignee, and notes. We never read, store, or transmit the content of your emails. See our privacy policy: https://supportutils.com/privacy GETTING STARTED 1. Install the extension 2. Sign in with Google at supportutils.com and create your organization 3. Invite your teammates 4. Open Gmail - your Support tab is ready PRICING Free to install and try. Team plans are $12/user/month (or $120/user/year) - see supportutils.com for details.