Snovai

Snovai — The AI that speaks ServiceNow - Powered by Claude Snovai is the ServiceNow intelligence platform. It lives as a sidebar inside your ServiceNow instance and combines deep platform knowledge with live instance connectivity so you get real answers, not generic AI guesses. Platform knowledge Ask anything about ServiceNow across every module: ITSM, HRSD, SPM, CSM, Flow Designer, IntegrationHub, GRC, CMDB, and more. Snovai answers from deep platform expertise, not generic AI. Live instance queries Ask anything in plain English and get real records back with clickable links that open directly in your ServiceNow. Incidents, users, business rules, update sets, flows, scheduled jobs, custom tables. No filters, no navigation, no guessing. Instance assessments Know your instance before you build. Run a CMDB health check, upgrade readiness review, implementation gap analysis, or security and access audit, all grounded in your live data. Get findings in chat or download a structured Word report tailored to your audience. Update set documentation Auto-generate technical change documentation from your live update sets, ready to share without writing a word. Key capabilities Query any ServiceNow table in plain English Get accurate GlideRecord scripts with complete declarations Investigate incidents, flows, and platform issues with live instance data Assess CMDB health, upgrade readiness, and implementation gaps Document update sets automatically Copy responses in markdown for Notion, Confluence, or Slack No ServiceNow admin required. Install the extension, connect a read-only service account, and you are live in under five minutes. Built for ServiceNow architects, senior developers, implementation partners, and platform teams.