Snippet Manager

Snippet Manager is a text expander for people who answer the same questions all day — service desk, IT support, and anyone living in a ticket queue. Type /vpn in a supported website text field to expand your VPN instructions. Add questions, shared wording or calculations to turn one template into many useful replies. INTERACTIVE SNIPPET FORMS Ask for the values that change with each reply. Write a snippet with {{customer}}, {{ticket}} and {{hostname}}, and inserting it opens a small form with those three fields — with a live preview of the finished text. Fill it in, press Enter, done. Nothing to go back and edit. Repeated placeholders are asked once. Defaults can compute themselves, so {{due|default={{date+7}}}} pre-fills next week. CONTEXT-AWARE SUGGESTIONS The extension recognises the kind of tool you're in and puts the right snippets first. Scope a snippet to one specific tool, or to a whole category such as "any email client", and it leads the list there. It also learns: the snippets you reach for on a given site start rising on that site by themselves. Twenty common workplace tools are recognised out of the box, across ticketing and ITSM, email, chat, documentation, code hosting and CRM — plus any internal tool you add by hostname. Scoping only affects what gets suggested. Search always covers everything. TRIGGER CONFLICT DETECTION If you have /v and /vpn, typing /vpn can fire /v first — and your longer snippet quietly becomes unreachable. Conflicts can make the longer trigger difficult to reach. Tools → Health finds it, explains it, and suggests a replacement trigger. It also catches duplicate triggers, broken {{ }} syntax, duplicate content, empty folders and snippets you've never used. SMARTER TEMPLATES AND RUNBOOKS • A visual field builder with optional sections, multiple selections, lookup fields and calculations • A live tester, draft recovery and snippet version history • Runbooks with question steps, answer-based branching and replies built from completed work • Explicit page captures and mapped field filling, with a preview and Undo; forms are not submitted • Local lookup tables and optional manual refresh from an HTTPS JSON source • Cookbook recipes and selective shared-pack imports • A compact sidebar, expandable folder/tag groups, saved searches and bulk edits • An offline guide with 25 searchable topics and clear article navigation EVERYDAY SHORTCUTS • Six ways to insert: triggers (/ ; .), command palette, toolbar popup, right-click, side panel, address bar • Fast search across names, triggers, tags, folders and content, with fuzzy matching • Nested folders, tags, pinning, favourites, drag-and-drop ordering • Rich text: bold, lists, tables, links, code blocks — flattened automatically for plain fields • Clipboard history — last 100 items, searchable, pinnable • Right-click any selected text to save it as a snippet • Usage insights: most used, time saved, daily activity, usage by site • Light and dark themes • JSON export and import WORKS WHERE YOU WORK Inserts into plain text boxes, textareas and rich editors alike, including the JavaScript-heavy editors used by most modern ticketing, email and chat tools. Insertion routes through the browser's own editing pipeline, so undo (Ctrl+Z) keeps working and modern editors register the change properly. PRIVACY No account. No automatic sync. No developer-operated analytics or collection server. Optional HTTPS JSON lookup sources refresh only when requested, without cookies or authentication headers. Your snippet library is not uploaded. Everything lives in your browser's local extension storage. Clipboard history is captured from your selection rather than by requesting clipboard-read permission, anything matching a known API-key format is skipped, and password fields are never read. Per-site opt-out is built in. Free, and open about what it does.