Omni Contact Center SMSBAT

Omni Contact Center SMSBAT is the official SMSBAT platform extension for handling customer conversations directly from your browser or CRM system. Who it is for Contact center agents and sales managers who work inside a web-based CRM and handle customer requests every day. An active SMSBAT platform account is required. Key features • Fast conversation lookup. Select a customer phone number in your CRM or on any web page and the extension instantly checks whether an active conversation with that contact exists. • One workspace. Every communication channel connected to your SMSBAT account is available in a single window — no switching between services and tabs. • Start a conversation in one click. Begin a new conversation straight from the contact card without leaving the page you are on. • Quick reply. Send a message to the customer right from the side panel on top of your CRM. • Real-time notifications. Get alerted about new incoming requests and reply without delay. • Unread counter. The extension badge always shows how many conversations are waiting for a reply. Getting started 1. Install the extension. 2. Sign in to your account at chat.smsbat.com. 3. Open your CRM — the extension detects phone numbers on the page automatically. Privacy The extension sends data only to SMSBAT platform servers and uses it solely to display your work conversations. Data is not shared with third parties and is not used for advertising.