MacroJump — Fast Macro Search for Zendesk

Native Zendesk macro search only matches the start of a macro's title. If you have 300 macros, finding the right one means scrolling — or giving up and retyping the reply by hand. MacroJump fixes that. Press Cmd-K (Ctrl-K on Windows), type what you mean, hit Enter. The right canned reply lands in your composer with its placeholders already filled in for the ticket you have open. WHAT YOU GET • Cmd-K command palette — no mouse, no menus, no scrolling. • Typo-tolerant fuzzy search across macro titles AND their full reply text, not just title prefixes. • AI semantic search (Pro) — search by meaning, not keywords. "when can we visit the pool" finds "Water Park Operating Hours" even though they share no words. • Placeholders resolved — the preview and the inserted text show the real customer name, not {{ticket.requester.name}}. • Non-destructive insert at your cursor, with working Cmd-Z undo. It never wipes what you already typed. • Heads-up badge on macros that also change status, tags, or fields, so nothing happens by surprise. YOUR DATA STAYS ON YOUR MACHINE The AI model runs entirely on your own device. Your macros, your tickets, and your customers' details are never sent to us or to any AI service — there is no server in the middle. MacroJump connects to Zendesk through Zendesk's official OAuth consent screen using read-only access, so it cannot send replies, edit macros, or change your tickets. FREE AND PRO Free: fuzzy search across titles and bodies, resolved placeholders, and insert — unlimited. Pro: adds on-device AI semantic search. REQUIREMENTS Zendesk Support on the Agent Workspace interface. The older legacy agent interface is not supported. MacroJump is an independent product. It is not affiliated with, endorsed by, or sponsored by Zendesk. Zendesk is a trademark of Zendesk, Inc.