DREAM LITE

DREAM Lite – Smart Dispute Management for Revenue Teams DREAM Lite enables sales professionals to raise disputes and inquiries instantly — directly from the platforms they already use, without switching systems or disrupting workflows. Designed for modern revenue organizations, DREAM Lite transforms fragmented post-sale communication such as emails, spreadsheets, and chat conversations into structured, trackable, and automated workflows. The extension integrates seamlessly with enterprise platforms like Salesforce, HubSpot, Xactly, and other web-based systems, allowing users to submit, track, and resolve disputes efficiently. Whether reviewing commission payouts, validating quota calculations, or reporting territory-related concerns, Dream Lite provides a fast, transparent, and streamlined resolution experience. Key Features One-Click Dispute Submission: Raise disputes instantly from within your working environment without manual data copying or navigating across multiple tools. Asynchronous Resolution Workflow: Eliminate unnecessary meetings and long email threads. Enable faster issue resolution through structured, asynchronous collaboration. Smart Pre-Filled Forms: Automatically captures contextual metadata such as representative details, deal identifiers, and payout information to reduce manual effort and minimize errors. Real-Time Workflow Routing: Disputes are automatically routed to the appropriate reviewers, analysts, or approvers based on configured organizational workflows. Live Notifications & Status Updates: Firebase Cloud Messaging (FCM) Push Notifications: DREAM Lite now delivers real-time dispute updates directly to your browser through Google Firebase Cloud Messaging (FCM) integration. Once notification permission is granted at login, the extension registers a secure FCM token with the DREAM backend, enabling server-initiated push delivery even when the browser tab is inactive or closed. Notifications are handled by the extension's background service worker, ensuring disputes moving through acknowledgment, review, escalation, and resolution stages surface instantly as native browser notifications — complete with the DREAM icon for immediate recognition. All FCM token lifecycle management, including registration on login and automatic cleanup on logout, is handled securely without exposing credentials or sensitive commission data. Dispute Lifecycle Tracking: Track all submitted disputes through organized views including Raised, Pending, and Resolved statuses, ensuring full transparency. Advanced Capabilities Smart Data Validation: Built-in validation detects missing values, formatting issues, and data inconsistencies using a three-level severity system: • Informational alerts • Warning notifications • Blocking validations for critical errors AI-Powered Dispute Descriptions: Integrated AI automatically generates professional dispute descriptions based on detected data changes. Processing runs server-side via a secure LLM endpoint to ensure sensitive commission data remains protected. Each session is scoped with a unique UUID that is initialized on dispute open and invalidated on submit, ensuring every AI interaction is isolated and auditable. Agentic Commission Verification: DREAM Lite introduces an agentic AI capability that goes beyond simple description generation. When a commission dispute is raised, the extension submits the captured source and modified data to a server-side AI agent that autonomously verifies the commission calculation against your organization's uploaded commission plan documents. The agent polls a live job queue, traces each calculation step in real time, identifies the specific plan clause that applies, and delivers a structured verdict with a cited reference to the exact plan document. This agentic loop runs entirely server-side, keeping sensitive payroll and commission data within your organization's infrastructure at all times. Universal Platform Compatibility: Engineered to work across complex enterprise environments including Salesforce Lightning, Xactly Incent, ServiceNow, Prime React applications, ERP systems, and custom web portals. Enterprise-Grade Authentication: Secure Google Workspace OAuth authentication ensures access is restricted to authorized organizational users with seamless login integration. Professional Screenshot Capture: Automatically captures clean screenshots highlighting disputed records using Chrome's native tab capture API, with html2canvas as fallback, ensuring clear and professional supporting evidence. Productivity Enhancements DREAM Lite includes powerful usability features designed for enterprise efficiency: • Drag-and-drop floating action icon • One-click auto-fill from selected records • Offline notification queue and sync • Smart tooltips and guided interactions • File attachment support (up to 1MB) • Service health monitoring • CSP-compatible architecture for enterprise applications • Dismissible validation warnings • Character counter for remarks input • Dashboard shortcut for organizational Google Workspace users Who Is It For? DREAM Lite is built for: • Sales Representatives • Revenue Operations Teams • Compensation Analysts • Enterprise Sales Organizations It provides a structured and transparent mechanism for managing post-sale disputes while improving collaboration between sales and operations teams. About Dream Lite Developed by Uniflo Inc., DREAM Lite is a secure and customizable Chrome extension designed to simplify dispute resolution workflows. By combining automation, agentic AI verification, contextual intelligence, and enterprise-grade security, DREAM Lite helps organizations resolve commission and quota disputes faster while improving visibility and fairness across revenue processes.