ControlUp Enrich

ControlUp’s Enrich gives IT admins and IT support teams real-time user experience insights without having to leave the tools and interfaces they already use to manage their physical and Cloud PCs and manage IT support tickets, including Microsoft Intune and ServiceNow. In addition to bringing in real-time performance metrics, asset information and important application and OS events, IT teams can immediately troubleshoot and remediate issues that prevent the user from being productive through built-in actions and remote assistance capabilities. Built to work with ControlUp’s DEX Platform, the Enrich plug-in enhances efficiency, detects, and resolves issues rapidly, provides insights on user experience and helps to manage device performance without having to navigate across different consoles. ControlUp Enrich functionality includes: • Support for any third-party interface including Microsoft Intune, ServiceNow, Citrix Director, Google Admin and other IT tools • View device hardware, OS, and other asset details • Real-time Windows, macOS, Linux and ChromeOS device performance monitoring • Built-in troubleshooting & remediation scripted actions • Remote assistance: remote shell, shadow and control • Device Event Log monitoring • Active process monitoring and control • Application and OS crash information • Top CPU and RAM consumers insights Release notes: -------------- 2.0.36: • Automatic ServiceNow Work Notes logging for remote control sessions now includes the custom consent request message and whether the session was accepted or declined by the user. 2.0.35: • Fixed an issue in MSP Mode with case-sensitivity when inputting an email address (UPN) to search for in the Enrich interface. 2.0.34: • Added optional ClickHouse support if enabled for your organization. 2.0.33: • Compatibility update to support loading data. 2.0.31: • Improved the reliability of automatic Work Notes logging in ServiceNow when performing device actions in Enrich. 2.0.30: • Role-based script visibility: Script visibility in the Device Actions menu is now dynamically filtered based on your assigned role and permissions. 2.0.29: • Improved validation of wildcards when used in site URLs: When wildcards are used as part of a site URL, for example https://*.mycompany.com/*, there is an improved validation to prevent misconfigured sites. 2.0.28: • Improved ServiceNow MSP email detection: Enrich now handles customized ServiceNow user email fields when searching in MSP mode. 2.0.27: • Performance Optimizations: Improved memory and compute efficiency for searches and content scripts. • Smart Tab Management: Enhanced resource allocation by restricting page text searches to the currently active tab. 2.0.26: • Fixed an issue with retrieving device names in the dashboard. 2.0.20: • You can now configure Enrich to search for matching devices or users only within specific element IDs on a website. 2.0.18: • Reduced footprint and improved performance when finding elements on web pages. • The Enrich icon now remains on the page after finding at least one device and dynamically adds and removes devices from the device dropdown as new results are received, rather than disappearing and reappearing each time a device is found on the same page. • Fixed a bug with MSP searching: pressing the Return key in the Search tab of Enrich while in MSP Mode would display an error message, although the results were still retrieved. 2.0.17: • Fixed an issue with Enrich appearing and disappearing on BMC Remedy. 2.0.16: • Improved device detection and reduced browser impact: Improved search performance for quicker device matching across orgs with a lot of devices. Device searches now run even more efficiently in the background, keeping browsers responsive. 2.0.15: • Search for any device from any site: You can now use Enrich for any device, even if it isn't mentioned on your current webpage. Click the Enrich extension in your browser toolbar and search your ControlUp environment by device name, serial number, UPN, or display name. • Direct sign-in and sign-out: You can now sign in or out of ControlUp directly from the Enrich extension, so you no longer have to open ControlUp in another tab or window to sign in. Signing out clears cached data and ensures that the Enrich overlay icon no longer appears. • Reorder tabs: When you open the extension from your browser toolbar, you can now reorder the Search, Sites, and Sync tabs. • Reliability improvements: Improved the reliability of device detection methods. 2.0.14: • Remote Control and Remote Shadow sessions now launch using the updated UI. • If the Enrich icon is not displaying properly, you can now right-click the Enrich extension in your browser toolbar and click Reset UI Position to restore the default position. 2.0.13: • Actions performed on a device from the ServiceNow Incidents page - such as Remote Control or running a script - can now be automatically logged in the Work Notes section of the ServiceNow Incident. You can enable this feature on the Enrich settings page. • Enrich can now detect devices or users within an iframe. You can enable this feature on specific websites when adding or editing a supported site on the Enrich settings page. • Fixed an issue causing you to be unable to open a minimized Remote Control/Shadow session when Enrich is in the collapsed view. • In the Application Crashes and BSODs tab, you can now click on a bar in the chart to filter and view specific events. • Fixed an issue with the column sizes in the BSOD table. • Fixed a dark mode UI issue with the Enrich icon. 2.0.12: • We've added the Device Events tab in Enrich to see device events, including all triggered ControlUp alerts. • You can now click on a bar in the Events Log chart to filter and view specific events. • UPN detection is now more strict, preventing partial matches from incorrectly identifying users. • We've added a link button next to the device's name to take yo…