BrainHi Phone

BrainHi Phone - Browser Extension Transform your browser into a full-featured business phone. BrainHi Phone lets you make and receive calls directly from Chrome using your existing BrainHi account — no desk phone required, no app switching needed. WHY BRAINHI PHONE? Healthcare practices and businesses need efficient communication. Switching between your browser and a desk phone or mobile app wastes time and breaks your workflow. BrainHi Phone solves this by bringing your entire phone system into the browser where you already work. Whether you're reviewing patient records in Telescope, checking appointments, or managing your inbox, you can now call patients instantly without leaving the page. KEY FEATURES • Click-to-Dial See a phone number on any webpage? Just click it. BrainHi Phone automatically detects phone numbers on allowed domains and makes them clickable. One click starts the call — no copying, no pasting, no dialing. • Make Outbound Calls Use the built-in keypad to dial any number. The familiar dialpad interface makes calling as easy as using your mobile phone. • Receive Incoming Calls Never miss a call. When someone calls your extension, you'll get a notification right in your browser. Accept or decline with one click. • Call Transfer Need to send a call to a colleague? Transfer calls seamlessly to any extension in your organization without hanging up. • Call History View your recent calls at a glance. See who called, when they called, and quickly redial with one tap. • Extension Directory Browse your organization's extensions and call colleagues directly from the directory. No need to remember extension numbers. • Status Management Set yourself as Available or Not Available. When you're busy, incoming calls won't disturb you. HOW IT WORKS 1. Install the extension from the Chrome Web Store 2. Sign in with your BrainHi account credentials 3. Allow microphone access when prompted 4. Start making and receiving calls That's it. Your browser is now your phone. CLICK-TO-DIAL CONFIGURATION You control where Click-to-Dial works. Add specific domains (like telescope.brainhi.com) to your allowlist, and the extension will only highlight phone numbers on those sites. No domains configured = Click-to-Dial stays inactive. Your browsing experience on other sites remains unchanged. DESIGNED FOR HEALTHCARE BrainHi Phone is built for healthcare practices that use BrainHi's platform. It integrates seamlessly with Telescope, allowing front desk staff, providers, and administrators to: • Call patients directly from their records • Follow up on appointments without switching apps • Handle incoming calls while managing schedules • Transfer calls to the right department quickly REQUIREMENTS • An active BrainHi account with phone access • Google Chrome browser (version 109 or later) • Microphone access for calls • Stable internet connection PRIVACY & SECURITY • Your credentials are stored securely in Chrome's encrypted storage • Calls use secure WebRTC connections • No call content is recorded or stored by the extension • Microphone is only active during calls • The extension only accesses domains you explicitly allow PERMISSIONS EXPLAINED • Storage: Save your login session and preferences • Notifications: Alert you to incoming calls • Microphone: Required for voice calls (only used during active calls) • Host permissions: Connect to BrainHi servers for authentication and calling SETTINGS & CUSTOMIZATION • Light and Dark theme support • English and Spanish language options • Plugin toggles for Click-to-Dial and Transfer features • Domain allowlist for Click-to-Dial SUPPORT Need help? Contact BrainHi support through your Telescope dashboard or visit our help center. For technical issues with the extension, include your browser version and a description of the problem. ABOUT BRAINHI BrainHi helps healthcare practices communicate better with patients through AI-powered messaging, scheduling, and phone solutions. The BrainHi Phone extension brings our phone system directly into your workflow, saving time and improving patient communication.