BPO Helper - Agent Productivity Suite

BPO Helper is a high-speed, real-time productivity suite designed specifically for Vicidial, CRM platforms, and call center representatives to streamline active dialing workflows, eliminate pronunciation errors, and speed up call note logging. Key Features: ⚡ Real-Time Bangla Name Translation (300ms Engine): Instantly scans Vicidial input forms, dynamic iframes, and lead containers to output accurate phonetic Bangla pronunciations for over 2,000+ indexed American names. 📞 1-Click US Phone Formatter & Lookup: Automatically captures and formats 10-digit North American telephone numbers with a direct 1-click Google search button. 📋 Customizable Call Criteria Log: Pre-configured and user-customizable call flags (Deposit, Purpose, Loan, Credit Score, Ownership, etc.) with note fields and 1-click formatted clipboard copying for quick CRM updates. 🎯 Draggable & Fully Resizable UI: Floating glassmorphism panel that agents can reposition or resize anywhere on their screen. Screen positions, dimensions, and toggle preferences persist across page reloads. 🔒 Site-Specific Whitelisting & Zero-DOM Interference: Selectively activate the extension only on your CRM or Vicidial domains. Operates silently in the background with zero lag, low memory footprint, and client-side privacy. How to Use: Open the extension popup menu and activate your license key. Click "+ Enable on this Site" on your Vicidial or CRM dialer tab. Start dialing! Lead names and phone numbers will be recognized in real time. Privacy & Security: BPO Helper runs locally in your browser sandbox. It does not harvest, store, or transmit customer leads, phone numbers, or private call logs to external servers.