Agentforce Diagnostics

Agentforce Diagnostics helps Salesforce users quickly view and analyze Messaging Session event logs directly from any Agentforce conversation record — without needing to navigate Setup, search Event Monitoring logs, or run manual queries. When you're troubleshooting a customer chat interaction, it can be difficult and time-consuming to locate the underlying event logs that explain how the conversation was processed. Agentforce Diagnostics automates this process. With one click, it analyzes the current Messaging Session record and opens the corresponding Agentforce Copilot Event Viewer for that session. Key Benefits Instant Event Log Access No more searching for session IDs or time-window filters. The extension automatically finds the correct Event Log Session for you. No Setup Required Works directly in the browser with your existing Salesforce login. No metadata deployments, no additional configuration. Faster Troubleshooting Quickly understand how the Agentforce responded, which conversation flows were triggered, and locate issues more efficiently. Works Across Sandboxes and Production Automatically adapts to your Salesforce domain and environment. Who Is This For? Agentforce Engineers working with Agentforce. Support & Operations teams who review customer chat journeys. Conversation Designers optimizing AI assistant behavior.