ACC & Discovery Troubleshooter

ACC-V Troubleshooter — a productivity tool for ServiceNow Technical Support Engineers diagnosing Agent Client Collector (ACC-F / ACC-V / V-Patterns), MID Server, Discovery, ECC Queue, and CMDB issues. It brings guided troubleshooting content and AI-assisted log/case analysis into one side panel, so you can go from a raw case to a structured root cause without leaving your browser. WHAT IT DOES - Smart Search across all troubleshooting content, KBs, and reference data - Case Triage: paste a case and get a structured, four-section analysis - AI Log Analyzer + Log Generator: build sample ACC/MID/ECC/Discovery commands and analyze logs; attach a file (drag-and-drop) to auto-analyze - Ask ACC-V: natural-language Q&A over ACC-V knowledge - ACC-V L1 Chatbot: multi-turn diagnostic assistant with an Investigation Summary you can copy, download, or save - Reference library: Knowledge Base, Guided Troubleshooter, Ruby Scripts, Architecture, Code Flow Tracer, Ref Search, Error Codes AI THAT RESPECTS PRIVACY - Runs an on-device LLM (Phi-3.5-mini via WebGPU) so analysis can happen fully locally - Optionally connects to your own ServiceNow instance's Now Assist (NOW LLM) backend - No third-party cloud AI services — your case data stays between your browser and your instance BUILT FOR SPEED - Opens instantly from the toolbar or with Ctrl+Shift+A (Cmd+Shift+A on Mac) - One-click Home button and a clean tabbed layout - Built-in self-diagnostic ("Plugin Repair") to fix common issues in one click GETTING STARTED 1. Pin the extension and open it from the toolbar. 2. (Optional) Install the on-device model from the LLM Setup panel — needs WebGPU and ~4 GB RAM. 3. (Optional) Connect your ServiceNow instance's Now Assist backend from the AI Log Analyzer tab. PERMISSIONS The extension reads ServiceNow pages (service-now.com, hi.service-now.com, support.servicenow.com) to pull case and KB context, and uses local storage to cache the on-device model. It does not collect or transmit your data to any third party. Feedback is welcome — use the Feedback link inside the extension.